On this page you will find details on what we provide to you and what support tier your business falls under.
It is understandable that the business owner(s) may not see the value or realise the importance of having a support contract in place, especially if everything is currently in working order. However the issue with hardware or software failure is that it has an immediate and negative impact upon your business.
How would your staff continue to make your business profitable if their PC or application has stopped responding, or the server has failed and all staff are at a standstill?
With a support package in place we provide you the peace of mind that in the event of a failure we’ll be at hand to assist you. Furthermore, with our support packages tailored to your specific needs and requirements, we monitor and maintain your systems to limit the possibility of this happening, saving money, time and reducing stress on you and your business.
You only pay for the time taken to complete what you have asked for at a fixed rate. This package is best suited for new start-ups and sole traders.
There are no other added benefits on this option.
The costs for the support packages are based per site and is dependent on the number of users per site.
In the event of no internet connectivity, please call us on 08456 80 80 46.
Raising issues in this way enables us to prioritise and handle them correctly so your issue is resolved as efficiently as possible.